Compliance
Built to operate professionally.
Imperium Housing Solutions has invested in the compliance infrastructure expected of a professional residential lettings and property management business.
Documentation for prospective partners
Where required, compliance documentation can be supplied to prospective partners as part of onboarding and due diligence. To request it, get in touch or email info@imperiumhousing.com.
Client money protection
Where we collect rent or hold a deposit on your behalf, that money is covered by Client Money Protect, membership number CMP015418. Client money protection is a legal requirement for letting agents in England, and it means that if we were ever to misappropriate your money or become insolvent, you could recover it through the scheme rather than from us.
Redress scheme: The Property Redress Scheme
Imperium Housing Solutions is a member of The Property Redress Scheme (PRS), membership number PRS058665 — an independent, government-authorised redress provider for the UK property industry.
Membership of a government-authorised redress scheme is a legal requirement for letting agents and property professionals operating in the UK. It gives our clients — landlords, tenants, and partners alike — an independent route to resolve disputes if they ever feel internal escalation hasn't gone far enough.
What PRS does
- Reviews unresolved complaints between consumers and member firms
- Examines the documentary trail and our internal handling of the matter
- Issues an independent decision, including (where appropriate) financial awards up to £25,000
- Holds members publicly accountable through annual conduct reporting
When to contact PRS
You should escalate to PRS only after you've followed our internal complaints procedure and received a final viewpoint, or after eight weeks have passed since your initial complaint — whichever is sooner. See our Complaints Procedure for the full route.
How to reach PRS directly
- Website: propertyredress.co.uk
- Phone: 0333 321 9418
- Email: info@theprs.co.uk
- Post: Premiere House, 1st Floor, Elstree Way, Borehamwood, WD6 1JH
Data protection
We are registered with the Information Commissioner's Office under reference ZC145565. How we collect, use and protect personal data is set out in our Privacy Policy.
Complaints
If something goes wrong we want to hear about it. Our Complaints Procedure sets out each step and the timescales we work to.