Legal

Privacy Policy.

Last updated: 21 May 2026

In plain English: what we collect, why, who sees it, and how to make us forget it. No dark patterns, no buried clauses, no third-party advertising.

Who we are

Imperium Housing Solutions Ltd ("Imperium", "we", "us") is the data controller for any personal information you provide through this website. Our principal address and ICO registration are available on request via the contact details below.

What we collect

We collect only what we need to respond to enquiries and deliver our service.

When you fill in the callback form

• Your name
• Email address
• Phone number
• Organisation name (if provided)
• Your role (e.g. property owner, council, NHS)
• Preferred callback date and time
• Any message you choose to include

Collected automatically when you visit the site

• Your IP address
• Browser type and approximate location
• Pages viewed and time spent
• Submission timestamp

We do not use third-party advertising trackers. We do not sell or share data with marketing networks. We do not collect anything from anyone we have reason to believe is under 16.

Why we collect it

To respond to your enquiry, schedule a callback, confirm your appointment, and — if you become a client — deliver the service you've engaged us for.

The lawful basis under UK GDPR is your consent (you submitted the form) and our legitimate interest in running a small business and following up with people who've asked to be contacted.

Who sees your data

Your information is handled by Imperium staff and a small set of technology providers that store or transmit it on our behalf. Each is bound by their own data-protection obligations. They are:

• Resend — transactional email delivery (privacy: resend.com/legal/privacy-policy)
• Google — Google Workspace + Google Sheets, used as our CRM
• Telegram — internal notifications to our team
• Vercel — the hosting infrastructure for this website

We do not pass your data to anyone outside this list without your explicit permission, except where required by law.

How long we keep it

Enquiry data is retained for up to 24 months from your last interaction with us, after which it is deleted or anonymised. If you go on to become a client, your data is retained for the duration of the contract and for six years afterwards in line with HMRC and FCA record-keeping expectations.

Your rights

Under UK GDPR you have the right to:

• Ask what data we hold about you (a "subject access request")
• Correct anything that is wrong
• Have it deleted ("right to be forgotten")
• Restrict how we use it
• Receive a portable copy of it
• Object to its use for any reason
• Withdraw consent at any time

To exercise any of these rights, email the address below. We will respond within one calendar month.

Cookies

This website currently uses only the strictly-necessary cookies required for hosting and form submission. No analytics, no advertising, no third-party tracking. If we add an analytics layer in future we will update this policy and request your consent first.

Complaints

If you're unhappy with how we've handled your data, please contact us first via the form on our home page or by reply to any email we've sent you. If you remain unsatisfied, you have the right to complain to the UK Information Commissioner's Office (ICO).

Changes to this policy

If we materially change how we handle data we will update the "last updated" date at the top of this page and, where appropriate, notify anyone affected directly.